Refund Policy

We want you to love the light you bought. If a piece is not right for your space, you have 30 days from the day your order is delivered to return it.

To be eligible for a return

• The item must be unused, uninstalled, and in its original packaging.
• Contact us first at support@caelumelighting.com so we can send return instructions and the correct return address. Returns sent without contacting us first may not be accepted.

Damaged or defective items

Lighting is fragile, so we keep this part simple. If your order arrives damaged or develops a fault, email us a photo within 48 hours of delivery and we will ship a replacement or refund you in full. You do not need to return a damaged item unless we ask.

Refunds

Once your return is received and inspected, we will notify you and issue your refund to the original payment method within 10 business days. Depending on your bank, it can take a few additional days to appear on your statement.

Return shipping

Unless the item arrived damaged or defective, return shipping costs are the responsibility of the customer. We recommend a tracked service, as we cannot refund returns that do not reach us.

Exchanges

The fastest way to exchange is to return the original item and place a new order once your return is accepted.

Questions? Email support@caelumelighting.com and we will walk you through it.